Last Updated: July 29, 2026

At ZAVDAD, we are committed to delivering every order with care, efficiency, and reliability. This Shipping Policy outlines how your order is processed, shipped, and delivered across Pakistan.

Order Processing

All orders are carefully prepared and processed within 1–2 business days after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During promotional events or high-demand periods, processing times may be slightly extended.

Delivery Coverage

We currently deliver to all major cities and serviceable locations across Pakistan through trusted courier partners.

If your area is outside the courier service network, our customer support team will contact you before processing your order.

Estimated Delivery Time

Estimated delivery times are:

• Major Cities: 2–5 Business Days
• Other Cities & Remote Areas: 3–7 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier operations, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are displayed during checkout before order confirmation.

Standard Delivery: Charges may vary based on your location.

Free Shipping: Promotional free shipping offers are available on selected orders and campaigns, where applicable.

Order Tracking

Once your order has been dispatched, you will receive your tracking details via SMS, WhatsApp, or email (where applicable).

You may also track your shipment through our Track Your Order page.

Cash on Delivery (COD)

Cash on Delivery is available in most serviceable areas across Pakistan.

For security and verification purposes, our customer support team may contact customers before dispatching an order.

ZAVDAD reserves the right to decline COD service in certain locations or for suspicious orders.

Delivery Attempts

Our courier partner will make reasonable attempts to deliver your order.

If delivery cannot be completed due to:

• Incorrect address
• Incorrect phone number
• Customer unavailable
• Refusal to accept the parcel

the shipment may be returned to us, and additional shipping charges may apply for re-delivery.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

• Severe weather conditions
• Public holidays
• Political or regional disruptions
• Courier operational delays
• Unexpected logistical issues

ZAVDAD is not liable for delays caused by third-party courier services or circumstances beyond our control.

Damaged or Incorrect Orders

If your order arrives:

• Damaged during transit
• Incomplete
• Incorrect

please get in touch with our Customer Support Team within 7 days of receiving your parcel.

To help us resolve the issue promptly, kindly provide:

• Your Order Number
• Clear photographs of the parcel and product
• A brief description of the issue

Eligible claims will be reviewed, and a replacement or appropriate resolution will be arranged.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

• Full Name
• Mobile Number
• House/Office Number
• Street Address
• Area
• City
• Province

ZAVDAD cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information.

Contact Us

For any shipping-related questions or assistance, please get in touch with our Customer Experience Team.

ZAVDAD

Website: https://zavdad.com

Email: zaviscent@gmail.com

WhatsApp: +92 307 7590869

Location: Lahore, Punjab, Pakistan