Last Updated: July 29, 2026
Welcome to ZAVDAD.
These Terms & Conditions govern your access to and use of the ZAVDAD website, products, and services. By visiting our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Our commitment is to provide an exceptional fragrance experience while maintaining transparency, trust, and the highest standards of customer service.
1. About ZAVDAD
ZAVDAD is a premium fragrance house dedicated to creating sophisticated scents inspired by some of the world’s most admired fragrance compositions.
Every bottle is crafted with attention to quality, elegance, and performance to deliver an exceptional fragrance experience.
2. Acceptance of Terms
By accessing this website or purchasing any product from ZAVDAD, you agree to be legally bound by these Terms & Conditions.
If you do not agree with any part of these terms, we kindly request that you refrain from using our website.
3. Product Information
We make every effort to ensure that all product descriptions, images, pricing, and specifications are presented accurately.
However:
- Product images are intended for illustration purposes.
- Packaging, bottle design, or labeling may be refined without prior notice as part of our continuous commitment to quality.
- Fragrance longevity and projection may vary depending on skin chemistry, climate, storage conditions, and individual usage.
4. Pricing
All prices displayed on our website are in Pakistani Rupees (PKR).
Prices may be updated without prior notice.
Promotional pricing, seasonal offers, and limited editions remain valid only during their advertised period.
5. Orders & Acceptance
Once an order is placed, you will receive an order confirmation.
ZAVDAD reserves the right to decline or cancel any order under circumstances including, but not limited to:
- Product unavailability
- Pricing inaccuracies
- Payment verification issues
- Suspected fraudulent activity
- Incorrect customer information
Should an order be cancelled after payment has been received, a full refund will be processed through the original payment method.
6. Payment
For your convenience, ZAVDAD accepts secure payments through approved payment methods, including:
- Cash on Delivery (COD)
- Debit Cards
- Credit Cards
- Secure Online Payment Gateways
All online transactions are processed through trusted payment partners using industry-standard security protocols.
ZAVDAD does not store your card or payment information.
7. Shipping & Delivery
Orders are generally processed within 1–2 business days.
Estimated delivery times are:
- Major Cities: 2–5 Business Days
- Other Areas: 3–7 Business Days
Delivery timelines may vary due to courier operations, weather conditions, public holidays, or circumstances beyond our reasonable control.
Customers will receive shipment updates once their order has been dispatched.
8. Returns & Replacements
Your satisfaction is important to us.
Replacement requests may be accepted if:
- The wrong product has been delivered.
- The product arrives damaged during transit.
- The order is incomplete.
Requests must be submitted within 7 days of receiving your order.
To be eligible, products should remain unused and returned in their original packaging.
9. Refund Policy
Refunds may be approved under the following circumstances:
- An order cannot be fulfilled after payment has been received.
- A verified shipping error occurs, and replacement is unavailable.
- A return request has been approved under our Return Policy.
Approved refunds will be processed using the original payment method within the applicable processing period.
10. Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be guaranteed.
11. Customer Responsibilities
Customers are responsible for providing accurate information:
- Full Name
- Contact Number
- Shipping Address
- Email Address (where applicable)
ZAVDAD cannot be held responsible for delays resulting from inaccurate or incomplete information provided by the customer.
12. Intellectual Property
All content published on this website—including but not limited to:
- Brand Identity
- Logo
- Product Photography
- Packaging Designs
- Graphics
- Website Design
- Product Descriptions
- Written Content
is the exclusive intellectual property of ZAVDAD and is protected under applicable copyright and trademark laws.
No content may be copied, reproduced, distributed, or used without prior written consent.
13. Product Usage
Our fragrances are intended for external use only.
Customers are encouraged to perform a patch test before regular use, particularly if they have sensitive skin or known allergies.
Discontinue use immediately if irritation occurs.
14. Limitation of Liability
To the maximum extent permitted by law, ZAVDAD shall not be liable for:
- Delays caused by third-party courier services
- Product misuse
- Individual allergic reactions
- Indirect, incidental, or consequential damages arising from the use of our products or website
15. Privacy
Your privacy is important to us.
Personal information collected through our website is handled responsibly and in accordance with our Privacy Policy.
We do not sell, rent, or share customer information with third parties for marketing purposes.
16. Amendments
ZAVDAD reserves the right to modify these Terms & Conditions at any time.
Updated versions become effective immediately upon publication on this website.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.
Contact Us
For any questions regarding these Terms & Conditions or your order, our Customer Experience Team will be pleased to assist you.
ZAVDAD
Website: https://zavdad.com
Email: Zaviscent@gmail.com
WhatsApp: +92 307 7590869
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (PKT)